Supporter Retention Assistant

Johannesburg, South Africa

Job - May 16, 2017
Greenpeace Africa is an environmental campaigning organization with offices in Southern, West and Central Africa. The organization is currently seeking for a Supporter Retention Assistant. From a tiny beginning in Canada in 1971 Greenpeace has grown to be the world’s largest independent environmental organisation with a presence in over 40 countries and over 3 million financial supporters worldwide.

The Greenpeace story proves that individuals can win, even against enormous odds, when they really believe in what they’re doing.

Financial independence
Greenpeace does not accept any corporate or governmental funding. This is crucial to our campaigns and upholding our integrity. If we accepted donations from corporations, we could be accused of favouring those corporations. Remaining financially independent means not having to answer to anyone else’s agenda.

The Importance of Fundraising
Greenpeace is continuously up against powerful organisations and governments who are intrigued by our track record of producing campaign results with limited resources. Our secret is huge commitment, passion & drive from everybody in the organisation. You will play a very important role for Greenpeace as a Supporter Retention Assistant, ensuring that we have accurate data that will allow us to place all of our supporters on an effective and engaging supporter journey. 

Job specification

Candidates must have excellent skills in Microsoft Excel; have a proven track record and able to multi-task. Duties will include but are not limited to: 

Data capturing for 

  • Reporting
  • Maintenance of the Debit Order Collection Service and CRM
  • Welcome Cycle
  • Reinstatement and Reactivation Cycle 
  • Upgrade Cycle
  • Cancellation Cycle

Successful candidate will capture and update new or existing donors’ information on the database, ensuring that the correct information is maintained on all CRM systems.

To verify and change donors’ details to ensure that donors receive communication and donor retention is maintained. 

Skills, knowledge and attitude 

  • A high level of emotional intelligence
  • Self-motivated and with ambition to deliver the best fundraising outcomes
  • Highly motivated individual
  • A persuasive and influential communicator
  • Proven customer relations and sales skills.

Minimum requirements 

  • Matric (grade 12) / experience with SQL server, MS Access, CRM’s (databases)
  • At least 2 years’ experience in database administration
  • Advanced Excel
  • SQL experience will be an advantage
  • Experience in the NGO sector will be an added advantage.

Competencies

  • Excellent telephonic and email etiquette.
  • Have environmental knowledge.
  • Have excellent communication skills.
  • Have the enthusiasm and motivation to promote Greenpeace.
  • Ability to work independently and meet daily requirements.
  • Self-drive and initiative is necessary to take on tasks and follow up as needed.
  • Always be of assistance to donors and colleagues.
  • Proficiency with Microsoft Office.
  • Excellent time management.
  • Organizational skills
  • Administration skills
  • Computer skills
  • Problem solving skills
  • Attention to detail and high level of accuracy
  • Fluency in English (oral and written)
  • Proficiency in local in one or two local languages
  • Knowledge and experience in sales.

Personal competencies 

  • Excellent Interpersonal and communication skill. 
  • Must be initiative highly motivated / enthusiastic/ energetic. 
  • One or more local languages other than English;
  • Access to own transport.

How to apply

Interested candidates who meet the above requirements should email their CV and covering letter to the Human Resources Officer at stating the position their applying for. The closing date for applications is 30 May 2017.

Greenpeace offers market related salary.

Please note that should you not receive correspondence from us within 20 days from the closing date; please accept that your application has been unsuccessful.