Telemarketer

South Africa, Johannesburg

Job - June 12, 2018
Greenpeace Africa is an environmental campaigning organisation with offices in Southern, West, East and Central Africa. The organisation is currently seeking to employ a Telemarketer Intern to join the Fundraising team and will be based in Johannesburg, South Africa.

The fundraising department is in need of a Telemarketer that will be receiving all inbound calls from Greenpeace donors. The incumbent must also be able to retain donors and know Greenpeace Africa campaigns.

Job specification:

Telesales

  • Weekly targets on the value of Reactivations, Validation of accounts & Lead conversion are met.
  • Communicate with donors in a professional manner, with excellent telephone and email etiquette. 
  • Ensure that donors receive prompt service on all queries made. 
  • Increased giving/donations to GPA
  • Reduced donor cancelation by at least 25%
  • Reach at least 70% contact rate on all dialed data

Data accuracy and Reporting

  • Enquire and Update Members details according to a respective calling programmes.
  • Payment collections are successful and follow-ups are made on failed payments.
  • Donors details kept confidential and secure at all times with restricted access to the database

Core job competencies

  • Excellent written and spoken English 
  • Excellent telephone and email etiquette. 
  • Excellent Time Management skills 
  • Proficiency in Microsoft office
  • Problem solving skills

Personal leadership competencies (5 E’s)

  • Energy & Energize: Demonstrate a positive mindset and solutions-oriented attitude & Empower others
  • Edge: Risk-taking & identify and master moments of leadership.
  • Expertise: Demonstrate the ability to see a situation accurately with a broad set of perspectives ability to see things as they might be.
  • Execute: Role model for accountability and straightforwardness & act in a decisive manner

Preferred Qualification(s)

  • Matric (Grade 12)

Preferred Experience

  • At least 2 years’ experience in call center/telesales environment
  • Advanced email etiquette

Other requirements

  • Excellent command of English (read, write, speak)
  • Sound knowledge of additional South African languages will be advantageous.

How to apply

Interested candidates who meet the above requirements should email their CV and covering letter to the Recruitment Specialist at stating the position they are applying for. The closing date for applications is 27th June 2018.

Greenpeace offers market related salaries.

Please note that should you not receive correspondence from us within 20 days from the closing date; please accept that your application has been unsuccessful.

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