Page - December 7, 2012
Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Greenpeace Canada is committed to excellence while interacting with all supporters including people with disabilities.

Assistive Devices

We will ensure that our staff and volunteers are trained and familiar with various assistive devices we have on site, or that we provide, that may be used by supporters with disabilities during their dealings with Greenpeace Canada.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for supporters with disabilities, Greenpeace Canada will notify customers promptly  by a clearly posted notice. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

This notice will be placed at the front entrance of Greenpeace Canada’s Toronto office.


Greenpeace Canada will provide training to all employees, volunteers and others who deal with the public or other third parties on our behalf.

Training will include:

  • an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Greenpeace Canada’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.

Staff will also be trained when changes are made to the Accessible Customer Service Plan.

Feedback Process

Supporters who wish to provide feedback on how Greenpeace Canada provides goods and services to people with disabilities can submit their comments or questions to

All feedback shall be dealt with quickly and confidentially.

Modifications to this or other policies

Any policy of Greenpeace Canada that does not respect and promote the dignity of people with disabilities will be modified or removed.

This plan is also available in large print format upon request.