UPDATE 1: Our investigations are going well. We’ve narrowed down what happened, and hope to have our email system back up and running later today or tomorrow.
UPDATE 2: We’ve managed to confirm that all your financial data is safe, and was not compromised at all. Phew! We'll be back online soon.
I’m writing this message because some of you will have been sent a spam email that appeared to come from us last night. It didn’t come from us. If you received the message, please just treat it like all spam. Delete it, and don’t click on the links.
We’re really sorry, and right now we’re working to find out how this happened, and how we can fix it.
What we do know is that yesterday evening someone got into the software we use to send you emails. They tried to send you a spam message about ‘Lotto’.
Thankfully, we noticed within minutes that this was going on, and were able to stop the message before it went to too many people. We also turned off the software straight away. It’s still off now, which is why we’re posting this statement online, rather than emailing it. This also means links in emails we previously sent you may not work at the moment.
We’ll be working on this throughout the day, and we’ll post updates on twitter, and on our website.
Although this was a breach, it was nowhere near the systems which hold financial details. These are stored in a different place. We’re sure that whoever it was that did this, they could not and did not get that information. We’re going to be completely thorough though, so, we’ve switched off all the systems that collect and store this information whilst we, along with external IT experts, investigate.
Once again, we’re really sorry about this. But please, I’d like to assure you all that we’re investigating, we’ll post updates to keep you informed, and there’s no indications at all that this was anything more than someone sending out a spam email.
Bunny