Direct Debit Request Service Agreement

Standard Page - 6 October, 2015

Our commitment to you
This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Greenpeace Australia Pacific Limited ABN 61 002 643 852 (APCA ID 015749) and you, the supporter. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance. A tax receipt for your donations will be issued to you at the end of the financial year.


Drawing agreement
Greenpeace will debit your selected account on or around the chosen due date and regularly thereafter according to your chosen donation frequency as set out in the Direct Debit Request. When the debit due date falls on a public holiday the payment will be processed on or around the closest business day. If you are uncertain as to when the debit will be processed, please contact Greenpeace Australia Pacific on the number below or speak with your financial institution. Please allow up to a week for payments to be processed. Greenpeace provides 14 days notice if we propose to vary any of the direct debit arrangements.

Your rights
Changes to the Arrangement To defer or alter your direct debit with Greenpeace Australia Pacific, or to stop or cancel your direct debit request, please direct all enquiries to our Supporter Relationships team before contacting your financial institution, using the details below. We require 14 days’ notice of request to cancel or alter your debit agreement.

Disputes
If there is a discrepancy in the understanding between either parties the amount under dispute will be considered under the Greenpeace Australia Pacific Refund Policy and may be directed to your financial institution. If you wish to dispute any debit item please contact Greenpeace Australia Pacific using the details below.

Your commitment to us
Direct Debiting through the Bulk Electronic Clearing System is not available on every account. It is the responsibility of the supporter to check that the account details provided are correct before completing the Direct Debit Request. If in doubt please ask your financial institution.

It is the responsibility of the supporter to have sufficient clear funds available in the relevant account by the due date to permit payment of the debit. Should a debit be returned unpaid the supporter is responsible for any fees that are incurred against their account by their financial institution.

It is the responsibility of the supporter to contact us if your credit card expires, your card has been reported lost or stolen or you have cancelled your card. This will avoid unnecessary bank fees, prevent missing payments and will save us in administration costs.

Your privacy
Greenpeace Australia Pacific respects and upholds your rights to privacy under the Australian Privacy Principles (Privacy Act 1988) in regulating how we collect, use and disclose and hold your personal information. Should you require such information to be provided in connection with any claim made on it relating to a debit, and for full details of the Greenpeace Australia Pacific Privacy Policy, contact us using the details below or visit http://www.greenpeace.org.au/privacy

Thank you for your support!
You’ve made a great investment in the future of the planet - thank you. You are now part of the global Greenpeace community and together our actions will drive positive change. Thank you so much for your generous gift to Greenpeace. Urgent action is needed now and as a Greenpeace supporter you are making a real difference. You are one of millions of Greenpeace supporters worldwide. Together we can create positive change, promoting sustainable solutions to protect our planet for future generations. If you do not wish to receive any further information from us please contact us using the information below.

Note: Greenpeace Frontliners are not permitted to take cash or any other forms of donation other than credit card or direct debit contributions. All contributions over $2 are tax deductible and will be placed in the Greenpeace Trust Fund.

Contact details:
Phone: 1800 815 151 during 9am-5pm office hours (EST)
Email:
Mail: GPO Box 2622, Sydney NSW 2001