Job - November 18, 2009
This is a “hands on” role – that involves working within our supporter relationships team, interacting directly with Greenpeace New Zealand supporters and working with Greenpeace’s membership database.
Internship Position
Title: Supporter Relationship Marketing Assistant/Consultant
Responsible to: Michael Tritt, Supporter Relationships
Manager
Salary/Grade: Unpaid
OVERVIEW
At Greenpeace New Zealand, we want our supporters' experiences
with us to be different, better and more rewarding than any other
organisation in NZ.
The Supporter Relationships Marketing Assistant is a "hands on"
role - that involves working within our supporter relationships
team, interacting directly with Greenpeace New Zealand supporters
and working with Greenpeace's membership database.
This role also provides a unique opportunity, in a consulting
capacity, to make a difference and influence the long term
effectiveness of the organisation.
One of the key challenges facing Greenpeace New Zealand is our
"leaky bucket" - we have a high rate of supporter "turnover".
Using the knowledge gained from practical experience and additional
research, the intern will be responsible for conducting an analysis
of key drivers of turnover and preparing and reporting conclusions
and recommendations that will be used to implement a strategy going
forward.
Greenpeace does not accept donations from government or
business. This means we rely on the generous donations of our
individual supporters. Our power as an organisation comes from the
fact that when we advocate for the environment we do so with the
support of more than 50,000 NZ supporters, decision makers are
compelled to hear what we have to say. We also have a role in
educating our supporters about the urgent issues we work on,
offering them solutions and inspiring them to act with us.
KEY DUTIES & RESPONSIBILITIES
Practical responsibilities
- Being a key part of our supporter relationships team,
interacting with Greenpeace New Zealand supporters on a day to day
basis
- Providing excellent customer service through phone, email and
face to face interactions with supporters, and handling enquiries
in a professional manner
- Utilising Greenpeace New Zealand's supporter database to
access, record and update relevant information relating to
Greenpeace members.
Consulting responsibilities
- To build upon the practical experience gained within the
supporter relations team to document and analyse key drivers of
supporter turnover at Greenpeace New Zealand
- To research, liaise with, and draw upon the experiences of
other Greenpeace offices around the world as part of this
investigation
- To research best practices in the non profit sector with regard
to reducing supporter turnover
- To collate, document and analyse information from these sources
and prepare a report with key conclusions and recommendations
- To present key findings to senior managers with Greenpeace New
Zealand, with a view to these findings forming the basis for a new
strategy going forward
Other contacts: For more information contact Michael Tritt on 09 630 6317 x 650 or email mtritt@greenpeace.org