Supporter Relationships Marketing Assistant/Consultant

Internship Position

Title: Supporter Relationship Marketing Assistant/Consultant

Responsible to: Michael Tritt, Supporter Relationships Manager

Salary/Grade: Unpaid

OVERVIEW

At Greenpeace New Zealand, we want our supporters’ experiences with us to be different, better and more rewarding than any other organisation in NZ.

The Supporter Relationships Marketing Assistant is a “hands on” role – that involves working within our supporter relationships team, interacting directly with Greenpeace New Zealand supporters and working with Greenpeace’s membership database. 

This role also provides a unique opportunity, in a consulting capacity, to make a difference and influence the long term effectiveness of the organisation. 

One of the key challenges facing Greenpeace New Zealand is our “leaky bucket” – we have a high rate of supporter “turnover”.  Using the knowledge gained from practical experience and additional research, the intern will be responsible for conducting an analysis of key drivers of turnover and preparing and reporting conclusions and recommendations that will be used to implement a strategy going forward.

Greenpeace does not accept donations from government or business. This means we rely on the generous donations of our individual supporters. Our power as an organisation comes from the fact that when we advocate for the environment we do so with the support of more than 50,000 NZ supporters, decision makers are compelled to hear what we have to say. We also have a role in educating our supporters about the urgent issues we work on, offering them solutions and inspiring them to act with us.

KEY DUTIES & RESPONSIBILITIES   

Practical responsibilities

• Being a key part of our supporter relationships team, interacting with Greenpeace New Zealand supporters on a day to day basis
• Providing excellent customer service through phone, email and face to face interactions with supporters, and handling enquiries in a professional manner
• Utilising Greenpeace New Zealand’s supporter database to access, record and update relevant information relating to Greenpeace members. 

Consulting responsibilities

• To build upon the practical experience gained within the supporter relations team to document and analyse key drivers of supporter turnover at Greenpeace New Zealand
• To research, liaise with, and draw upon the experiences of other Greenpeace offices around the world as part of this investigation
• To research best practices in the non profit sector with regard to reducing supporter turnover
• To collate, document and analyse information from these sources and prepare a report with key conclusions and recommendations
• To present key findings to senior managers with Greenpeace New Zealand, with a view to these findings forming the basis for a new strategy going forward