Greenpeace Phone Outreach Team

Job Description

Reports to: Team Leader

Hours: Monday to Thursday nights, 5.30pm to 8.45pm.  Extra time is given for a weekly team starting at 5pm on Mondays.

Status of job: Part time

Remuneration: $16.00 per hour  

OVERVIEW

This position is located within the Fundraising Team. The team’s key responsibility is to maximise income from individual supporters by inspiring and engaging supporters and building effective committed relationships.
 
As part of Greenpeace’s values we do not accept money from governments, corporations or political parties. This means that our supporters are the greatest asset we have, not only for their financial support but also for lending us their voice and acting with us to protect the environment.
 
The Fundraising team aims to ensure a cost effective, ethical and sustainable fundraising base to meet the needs of Greenpeace New Zealand.
 
Our objectives are to:

• Inspire and engage supporters
• Secure effective, committed relationships
• Achieve income and expenditure budgets and targets
• Achieve a diverse and secure fundraising base
• Promote Greenpeace’s campaign goals and objectives
• Broaden the appeal of Greenpeace

As a member of the Phone Outreach team you’ll be using the phone to reach out to the public and our supporters all over the country. The Phone Outreach role is to communicate with passion, inspiring supporters and the public about Greenpeace’s work to protect the planet. All conversations are solution orientated, so that the individual can feel a connection between the giving of funds to Greenpeace and the achievement of positive change. Our supporters will leave the telephone call feeling inspired, knowing that they’re directly contributing to positive change. In addition, the Phone Outreach role is responsible for recording accurate contact and credit card or direct debit details for our supporters, so their support can continue.

The calling is done from our Mr Eden office and is supported by your Team Leader.

SELECTION CRITERIA

 
Essential qualities and skills:

• Commitment and passion to Greenpeace and its work.
• Excellent communication skills with a warm, polite and professional telephone manner.
• Excellent listening skills and ability to relate to supporters in a positive manner.
• Attention to detail
• Ability to work as part of a team.
• Sales or customer service experience
• Flexible, adaptable and willing to learn.

 

PERSONAL QUALITIES

• Hardworking and flexible
• Able to show initiative and maturity
• Punctual and reliable
• Able to work well within a team environment
• Motivated to achieve targets
• Someone who is capable of working without direct supervision at times
• Positive and enthusiastic.