{"id":61002,"date":"2026-06-18T12:32:04","date_gmt":"2026-06-18T12:32:04","guid":{"rendered":"https:\/\/www.greenpeace.org\/africa\/?p=61002"},"modified":"2026-06-29T13:01:22","modified_gmt":"2026-06-29T13:01:22","slug":"it-officer","status":"publish","type":"post","link":"https:\/\/www.greenpeace.org\/africa\/en\/open-positions\/61002\/it-officer\/","title":{"rendered":"IT Officer"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Title<\/strong>: IT Officer<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Department<\/strong>: Operations<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Duration<\/strong>: Open Ended<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Reporting to:<\/strong> Operations Manager<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Location:<\/strong>&nbsp; One of Greenpeace Africa(GPAF) Operational Office ( South Africa,&nbsp; Cameroon, Senegal, Kenya, DRC, Mauritius) is preferred but flexible to other locations within Africa, as GPAF implements a hybrid work location model with work-from-home being the main base of our work location<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Purpose of the Role&nbsp;<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">The IT Officer is responsible for the administration, maintenance, and security of the organization\u2019s IT infrastructure, including servers, networks, systems, and end-user support. Ensuring scalability, operational efficiency, high availability, security, and performance of all IT systems and services while supporting business continuity and digital operations in alignment with organisational objectives.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Main duties&nbsp;<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Systems, Servers &amp; Virtualization<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Administer and maintain VMware virtual environments<\/li>\n\n\n\n<li>Manage Linux and Windows server operating systems<\/li>\n\n\n\n<li>Monitor system performance, server health, storage usage, and resource optimization<\/li>\n\n\n\n<li>Perform system monitoring, patch management, upgrades\u00a0 configuration management and preventative maintenance to minimise downtime and improve operational performance<\/li>\n\n\n\n<li>Manage, maintain, and support VMware, Linux, macOS, and Windows environments, ensuring system stability, performance, and reliability across all GPAF regional offices.<\/li>\n\n\n\n<li>Perform routine backup testing, restoration, and disaster recovery procedures<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Network &amp; Infrastructure Management&nbsp;&nbsp;<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Configure and maintain LAN, WAN, wireless networks (WAPs), routers, and switches<\/li>\n\n\n\n<li>Support connectivity for workstations, internet, intranet, and web applications, ensuring reliable and efficient connectivity across all locations.<\/li>\n\n\n\n<li>Monitor network performance, including Wi-Fi and LAN speed tracking<\/li>\n\n\n\n<li>Troubleshoot advanced network issues and infrastructure including ISP, ADSL, routers, connectivity failures, infrastructure, server, and network-related issues and coordinate resolutions to maintain business continuity.<\/li>\n\n\n\n<li>Troubleshoot advanced network issues including ISP, ADSL, routers, and connectivity failures.<\/li>\n\n\n\n<li>Ensure proper functioning of UPS systems, air conditioners, and data center infrastructure.<\/li>\n\n\n\n<li>Support infrastructure scalability, standardisation, and continuous improvement initiatives aligned with organisational requirements.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Cybersecurity &amp; Data Protection (NEW)<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ensure confidentiality, integrity, and availability (CIA) of enterprise data<\/li>\n\n\n\n<li>Implement and enforce cybersecurity policies and best practices<\/li>\n\n\n\n<li>Maintain and enforce IT security policies, procedures, and access controls to safeguard organisational systems, data, and IT assets.<\/li>\n\n\n\n<li>Manage user access control, permissions, and identity management<\/li>\n\n\n\n<li>Monitor systems for suspicious activity, vulnerabilities, and security breaches<\/li>\n\n\n\n<li>Support firewall configuration, antivirus protection, and endpoint security tools<\/li>\n\n\n\n<li>Conduct regular <strong>security audits, vulnerability assessments, and risk analysis<\/strong> to ensure compliance with organisational policies and industry best practices.<\/li>\n\n\n\n<li>Ensure compliance with data protection, privacy regulations, and industry standards<\/li>\n\n\n\n<li>Support incident response and cyber incident reporting procedures<\/li>\n\n\n\n<li>Lead and support cybersecurity initiatives, including CIS security framework implementation and OKTA SSO integration, to strengthen system and identity security.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>End-User Support and troubleshooting(Service Desk)<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Provide <strong>first-level IT support<\/strong> through a ticketing system for hardware and software issues, including advanced troubleshooting for complex problems.<\/li>\n\n\n\n<li>Ensure timely resolution of user tickets and maintain updated ticket records<\/li>\n\n\n\n<li>Provide continuous training to users on new systems, software and tools for onboarding and offboarding of staff.<\/li>\n\n\n\n<li>Log, track, and resolve hardware and software incidents efficiently<\/li>\n\n\n\n<li>Manage support operations and ensure high service levels are maintained across all NRO\u2019s Offices<\/li>\n\n\n\n<li>Manage user accounts, permissions, and access rights via WorkspaceOne (MDM), OKTA SSO and Bitwarden, to ensure secure and efficient system access.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Second-Level Technical Support<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Provide <strong>advanced troubleshooting<\/strong> for network, video conferencing (VC), and ISP-related issues<\/li>\n\n\n\n<li>Resolve complex infrastructure and system problems escalated by first-line support<\/li>\n\n\n\n<li>Support team members with technical expertise and issue resolution<\/li>\n\n\n\n<li>Maintain service continuity and minimize system downtime<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Critical Working Relationships<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Technology Vendors (Hardware\/Software Provider)\u00a0<\/strong>\n<ul class=\"wp-block-list\">\n<li>Negotiate and manage contracts for IT hardware, software, and services.<\/li>\n\n\n\n<li>Evaluate new technologies that align with the organization&#8217;s needs.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Managed Service Providers (MSPs)<\/strong>\n<ul class=\"wp-block-list\">\n<li>Outsource IT services or infrastructure management (e.g., cloud services, network management).<\/li>\n\n\n\n<li>Ensure SLA (Service Level Agreement) compliance.<\/li>\n\n\n\n<li>Monitor performance and service quality.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Consultants &amp; IT Advisors<\/strong>\n<ul class=\"wp-block-list\">\n<li>Seek expertise for specialized IT projects (e.g., cloud migration, security audits).<\/li>\n\n\n\n<li>Get external data on IT strategy, emerging trends, or industry best practices<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Data Recovery Services<\/strong>\n<ul class=\"wp-block-list\">\n<li>Coordinate recovery efforts in the event of data loss or corruption.<\/li>\n\n\n\n<li>Manage the process for restoring critical systems and data.<\/li>\n\n\n\n<li>Ensure backup solutions are functional and reliable.\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Backup &amp; Disaster Recovery<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Manage and maintain end-point backup systems and VM backup environments<\/li>\n\n\n\n<li>Ensure regular execution of backup schedules and data integrity checks<\/li>\n\n\n\n<li>Perform routine backup monitoring, recovery testing, and validation to ensure data integrity and availability.<\/li>\n\n\n\n<li>Maintain and monitor backup configurations via CIBECS back-up system for all Mac and Windows devices.<\/li>\n\n\n\n<li>Provide regular reports on backup status to line manager<\/li>\n\n\n\n<li>Develop and implement disaster recovery procedures to minimise downtime and data loss during system failures or incidents.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Documentation, procedure management and reporting<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Develop and maintain existing IT policies and documentation for system configurations, procedures, and best practices.<\/li>\n\n\n\n<li>Ensure adherence and contribute to standard operating procedures (SOPS) for incident management and disaster recovery procedures\u00a0 and update documentation as necessary to reflect changes in the IT environment.<\/li>\n\n\n\n<li>Provide regular reports and updates to senior management on IT performance, incidents, and strategic initiatives.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Systems Administration &amp; Continuous Improvement<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Manage user accounts, permissions, storage allocations, and access rights<\/li>\n\n\n\n<li>Manage all devices set up for onboarding of new staff joiners as well as offboarding procedures for departure of staff.<\/li>\n\n\n\n<li>Conduct research on emerging technologies, systems, and cybersecurity trends<\/li>\n\n\n\n<li>Recommend and implement hardware\/software improvements and upgrades<\/li>\n\n\n\n<li>Support IT procurement planning in collaboration with management<\/li>\n\n\n\n<li>Negotiate and manage contracts for IT hardware, software and services with management<\/li>\n\n\n\n<li>Manage and maintain all outsourced IT Services or infrastructure management (cloud services, network management)<\/li>\n\n\n\n<li>Develop and maintain system documentation, procedures, and training materials<\/li>\n\n\n\n<li>Contribute to the planning, implementation, and continuous improvement of IT infrastructure, systems, and services.<\/li>\n\n\n\n<li>Ensure IT infrastructure and solutions support operational requirements and organisational growth.<\/li>\n\n\n\n<li>Maintain accurate and up-to-date network diagrams and technical documentation.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Key Skills &amp; Competencies<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>VMware administration and virtualization technologies<\/li>\n\n\n\n<li>Linux system administration<\/li>\n\n\n\n<li>Windows Server administration<\/li>\n\n\n\n<li>Networking (LAN\/WAN, routers, switches, wireless systems)<\/li>\n\n\n\n<li>Cybersecurity principles (firewalls, endpoint protection, vulnerability management)<\/li>\n\n\n\n<li>Backup and disaster recovery management<\/li>\n\n\n\n<li>Incident management systems (e.g., Request Tracker)<\/li>\n\n\n\n<li>Strong troubleshooting and analytical skills<\/li>\n\n\n\n<li>Knowledge of ITIL principles (advantageous)<\/li>\n\n\n\n<li>Shell scripting and automation (advantageous)<\/li>\n\n\n\n<li>Experience with IT security practices and compliance standards<\/li>\n\n\n\n<li>Experience in Asana project management software<\/li>\n\n\n\n<li>Experience with Apple Mac devices and Windows devices and operating systems<\/li>\n\n\n\n<li>Excellent leadership and project management skills<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Personal Attributes<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>High sense of responsibility and confidentiality<\/li>\n\n\n\n<li>Ability to diagnose and solve problems<\/li>\n\n\n\n<li>Strong problem solving and decision making abilities<\/li>\n\n\n\n<li>Ability to work under pressure and respond to incidents quickly and to manage multiple priorities in a fast-paced environment.<\/li>\n\n\n\n<li>Detail-oriented and structured approach to work<\/li>\n\n\n\n<li>Strong teamwork, collaboration with other departments and communication skills<\/li>\n\n\n\n<li>Proactive attitude toward system improvement and risk prevention<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Qualifications and Experience<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree in<strong> Information Technology, Computer Science, Computer Engineering<\/strong>, or <strong>related field<\/strong><\/li>\n\n\n\n<li>(or equivalent professional experience)<\/li>\n\n\n\n<li>Apple certified support professional<\/li>\n\n\n\n<li>Microsoft certified IT professional certification<\/li>\n\n\n\n<li>Cybersecurity certification<\/li>\n\n\n\n<li>Proven experience in System Administrator or a similar role<\/li>\n\n\n\n<li>Experience with IT Security practices and compliance standards<\/li>\n\n\n\n<li>3\u20135 years of experience in IT support, systems administration, or network administration<\/li>\n\n\n\n<li>Experience in VMware and Linux server environments<\/li>\n\n\n\n<li>Experience in enterprise network infrastructure support<\/li>\n\n\n\n<li>Experience with IT service desk systems (e.g., RT, ServiceNow, or similar)<\/li>\n\n\n\n<li>Technical experience in Network configuration for Linux, MS Windows, HP, Dell and Apple Devices<\/li>\n\n\n\n<li>Experience with cloud computing platforms, specifically Google cloud (GCP).<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><em>Greenpeace Africa is an equal opportunity organisation committed to achieving diversity within its<\/em><em> <\/em><em>workforce,<\/em><em> ir<\/em><em>respective of gender, nationality, disability, sexual orientation, culture, religious and<\/em><em> <\/em><em>ethnic background.<\/em><em>&nbsp;<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><em>Interested qualified candidates should email a cover letter &amp; CV to <\/em><a href=\"mailto:rafrica@greenpeace.org\"><em>rafrica@greenpeace.org<\/em><\/a><em> with the subject line-<\/em><strong><em> IT Officer <\/em><\/strong><em>as the subject line by the <\/em><strong><em>26th June 2025.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job: IT Officer<\/p>\n","protected":false},"author":83,"featured_media":3892,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"p4_og_title":"","p4_og_description":"","p4_og_image":"","p4_og_image_id":"","p4_seo_canonical_url":"","p4_campaign_name":"not set","p4_local_project":"","p4_basket_name":"","p4_department":"","footnotes":""},"categories":[131],"tags":[46],"p4-page-type":[130],"class_list":["post-61002","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work-with-us","tag-greenpeaceafrica","p4-page-type-open-positions"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/posts\/61002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/users\/83"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/comments?post=61002"}],"version-history":[{"count":2,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/posts\/61002\/revisions"}],"predecessor-version":[{"id":61006,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/posts\/61002\/revisions\/61006"}],"wp:attachment":[{"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/media?parent=61002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/categories?post=61002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/tags?post=61002"},{"taxonomy":"p4-page-type","embeddable":true,"href":"https:\/\/www.greenpeace.org\/africa\/en\/wp-json\/wp\/v2\/p4-page-type?post=61002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}