Questions about our website

The answers to the problems you might encounter on our website.

If you can't find the answer to your question, you can check our general FAQ - and if you still don't find your answer there, write to .

Account related questions  
  • I can't sign up.

    There are several possible reasons why you can't sign up:
    - Check that your email address is a valid one.
    - Your password should have both UPPER and lower case letters, and have between 6 and 20 characters.

  • I can't login.

    Check the following things:
    - Check that both your email address and your screen name are correct.
    - You can ask for a new password if you forgot yours on the log in page
    - If you breached the community policy, you may have been banned - and therefore you can't login anymore. See below if you think you've been unfairly banned.

  • I can't post comments.

    You need to create an account to comment. If you haven't one, just look for the "Sign Up" link on the top right of any page.
    For now, only blog entries are open for comments. In some cases, the author of the blog entries may decide to close comments.

  • I want to delete my account.

    We're very sorry to see you go! To delete your account, go to your profile by clicking on your screen name on the top right of any page. The title of the page should include a "Delete my account" link.
    If this doesn't work, please . so we can do it for you.
    Watch out! Deleting your account doesn't mean you'll stop receiving our emails. If you want to unsubscribe from our email lists, look at the answer below.

  • I've been unfairly banned.

    If you don't follow the community policy, your account may be banned. If you believe you've been unfairly banned, why you think your ban was unfair.
    Note that since your account is valid throughout all Greenpeace sites, you may have been banned for a comment posted on another site.

  • Will my privacy be respected when I sign up?

    Yes. You can read our full privacy policy here.

Our emails  
  • How do I sign up for the Greenpeace newsletter?

    On the right side bar of this page, you can find a sign up box. Just fill it in! If you don't receive a confirmation email, check the spam folder in your inbox.

  • How do I unsubscribe from Greenpeace emails?

    We're sorry to see you go! At the bottom of all our emails is an unsubscribe link. Click on it to unsubscribe. If that doesn't work, so we can do it for you.