Ken’s picked up the phone. And now we’d like you to drop Mattel a call too.
It’s been nearly a month now since Barbie’s secret deforestation habit was revealed to Ken in a shocking interview that has now been seen by over 1.3 million people around the world and counting. The interview not only brought about the end of Ken and Barbie’s high profile relationship, but sparked protest of Mattel’s use of paper products in toy packaging that comes from rainforest destruction in Indonesia. The results have been over 240,000 messages sent to the toy company, demanding they act to fix this problem for good, and a bitter Twitter feud between the former celebrity couple.
Just like you - Ken has been wondering when and how Mattel will finally take concrete action to solve this problem. It’s become his obsession on Facebook and Twitter, and now he’s picked up the phone and given Mattel a call. We have a recording of the conversation here:
Phone calls from as many of us as possible will make it clear that there are a lot of people still waiting to hear how Mattel plan to fix the deforestation problem in their supply chains. Within 24 hours of Barbie’s scandalous habit becoming worldwide news they issued a statement promising investigations of how they could remove products coming from notorious forest destroyer Asia Pulp and Paper (APP) from their supply chains.
But since then they’ve been silent on how they will actually implement the changes necessary to ensure that their toys no longer come wrapped in rainforest destruction. A phone call will let Mattel know that we are all still expecting action from them. As Ken himself said: the executives at Mattel said they were going to make changes and now we want to know if - and how - it’s happening.
Ready to give Mattel a quick call and ask a few polite questions?
Step 1: Here's a suggestion of a few things you could say to Mattel:
"I'm calling you today about Mattel’s use of products that come from destroyed rainforests.
I have already e-mailed you about your use of paper products coming from destroyed forests and peatlands.
I don't think it is acceptable for a toy company like Mattel to use any products that come from destroyed forests.
I’ve already seen the latest public statements in which Mattel realizes it has a major deforestation problem and promises to investigate how it could remove deforestation from its supply chains, and also promises to be developing a deforestation policy.
I’m asking that you make public your plans for when and how you will implement this policy. I would like to be assured that this is actually happening. And I also ask that you immediately stop using APP products.
It would be good to see that the world’s largest toy company is going to show leadership here. I would appreciate a response to my concerns.
Please ensure that my concerns are passed on to your CEO Mr. Robert Eckert. I’d like him to take action on the points I've just mentioned."
Step 2: Choose a Mattel office or customer service phone number from the list provided below and give them a call.
OR
Not a phone person?
Mattel provides a convenient place to find global e-mail contacts for its offices worldwide here.
Step 3: Tell us how your phone call to Mattel went on Facebook, Twitter or by leaving a comment on this blog post.
(Disclaimer: the above phone call to Mattel was edited for length - you can find the original uncut recording of the call here.)
Mattel phone numbers:
Australia
1300 135 312
Consumer Advisory Service
1300 135 312
M-F 8am - 5:00pm, EST
Austria
+43 2236 49111
Argentina
0-800-444-6288
Belgium
02 474 72 72
Brazil
0800 550780
Canada Inc.
Consumer Advisory Service
1300 135 312
M-F 8am - 5:00pm, EST
1-800-524-8697
Caribbean Islands:
1-954-364-1360
China:
email: 
Chile
800-212222
Colombia
57-1-6577700
En Bogotá: 1 646-1630
Fuera de Bogotá: 018000 117433
Mattel Northern Europe (Denmark)
43 20 75 75
France:
Reception: 01 48 92 23 33
Customer service: 09 69 36 99 99
Finland
(09) 8190 530
Germany
Mattel GmbH: (06103) 8 91-0
Hong Kong:
Consumer Hotline : (852) 3185 6500
email: 
India:
Customercare: 1-800-2090-102
Email: 
Italy:
02 699631
Israel:
00 972 3 768 07 57
00 972 (3) 768 07 58
Ireland
Helpline 01628500303
Japan
+81-3-5807-2040
Korea
Tel: 1688-2505(local toll-free call)
Lebanon
00 961-1-499022
00 961-1-480634
Malta:
00 35699497930
Mexico
01 800 463 59 89
Netherlands
Consumentendienst: 0800 262 88 35
New Zealand
Consumer Advisory Service
0800 174 063
M-F 10am - 7:00pm, Australia EST
Mattel Northern Europe (Norway)
81 55 81 80
Philippines
email: 
Poland
22 210 80 00
Romania
phone: 00 40 21 3033 146
Slovenia
00 386 1 5886 927
00 386 1 5886 921
South Africa
00 27114053300
Sweden
Please call Mattel's European headquarters in Amsterdam
3120 503 0503 tel
Switzerland
031 370 31 31
Taiwan
(Consumer Enquiry)
Tel: +8862 - 7707 0277
Turkey
0 216 570 75 00
Ukraine
00 971 4 2699 960
UK
01628 500303
USA
Monday - Friday
9 AM to 6 PM Eastern Time
6 AM to 3 PM Pacific Time
1-800-524-8697
Tell us how it went! Leave a comment: