{"id":63204,"date":"2025-10-27T11:34:38","date_gmt":"2025-10-27T03:34:38","guid":{"rendered":"https:\/\/www.greenpeace.org\/malaysia\/?page_id=63204"},"modified":"2025-10-27T11:39:46","modified_gmt":"2025-10-27T03:39:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.greenpeace.org\/malaysia\/about-us\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n
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Frequently Asked Questions<\/h1>\n<\/div>\n\n\n\n

If you can\u2019t find the answer you are looking for, we are always happy to help.<\/p>\n\n\n\n

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Contact Us<\/a><\/div>\n<\/div>\n<\/div>
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About Greenpeace<\/h2>\n\n\n\n

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Who is Greenpeace<\/div>

Greenpeace is an independent campaigning organisation that uses creative, confrontational and non-violent action to uncover global environmental problems and encourage solutions that enable the realisation of a peaceful, greener future.<\/p>Learn More<\/a><\/div><\/div>

How does Greenpeace help the environment?<\/div>

Greenpeace runs campaigns to address pressing environmental issues like climate change and justice, deforestation, pollution, renewable energy. Through advocacy, research and investigations, and grassroots organising, we raise awareness, push for policy changes, and hold governments and corporations accountable for their environmental impact.

Other than that, we draw attention to environmental issues and pressure decision-makers to make action with direct action tactics (e.g., peaceful protests and creative stunts).<\/p><\/div><\/div>

How does Greenpeace ensure transparency and accountability in its operations?<\/div>

Regularly, Greenpeace publishes public reports and updates on activities, campaigns, and finances on our website. <\/p>See Annual Reports<\/a><\/div><\/div>

Does Greenpeace protect animals?<\/div>

Yes. As part of our mission, we help protect biodiversity. Protecting nature means protecting the livelihood for both humans and wildlife alike.<\/p><\/div><\/div>

Does Greenpeace provide educational resources on environmental issues?<\/div>

Absolutely! Greenpeace provides educational materials, such as articles, reports, fact sheets, infographics, videos, and interactive tools throughout our website and social media accounts.\u00a0<\/p>Read More<\/a><\/div><\/div><\/section>\n<\/div>\n<\/div>\n\n\n\n\n\n

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Campaigns & Activities<\/h2>\n<\/div>\n\n\n\n
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How do Greenpeace’s campaigns protect the environment?<\/div>

Greenpeace campaigns create change by combining scientific research, public awareness, and people power. We investigate environmental problems, expose those responsible, and pressure governments and corporations to take action.<\/p><\/div><\/div>

What issues does Greenpeace Malaysia work on?<\/div>

We focus on the biggest environmental challenges affecting our planet and communities, including environmental justic<\/strong>e, clean air rights, forest protection, clean energy, and reducing plastic pollution<\/strong>. Our campaigns aim to hold polluters accountable, push for stronger environmental policies, and inspire people to take action for a greener, fairer future.<\/p>See Our Work<\/a><\/div><\/div>

How does Greenpeace decide what campaigns to run?<\/div>

Our campaigns are guided by science, global priorities, and what matters most to people and the planet here in Southeast Asia. We work closely with local communities, experts, and our global network to make sure our actions have real impact.<\/p><\/div><\/div>

Can I join a Greenpeace campaign or activity?<\/div>

Yes! From signing petitions and joining peaceful actions to volunteering or spreading awareness online, there are many ways to get involved.<\/p>Take Action<\/a><\/div><\/div>

Does Greenpeace organize protests?<\/div>

Greenpeace is known for its peaceful, non-violent activism<\/strong>. When we take action, it\u2019s always to raise awareness, hold decision-makers accountable, and stand up for environmental justice, never to cause harm or damage.<\/p><\/div><\/div><\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n

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Donation <\/h2>\n<\/div>\n\n\n\n
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Where does Greenpeace get its funding?<\/div>

To maintain our independence, Greenpeace does not accept money from corporations or governments. Greenpeace relies on donations from individual supporters and on grants from foundations. Greenpeace does not accept donations that could compromise our independence, objectives or integrity.<\/p>Learn More<\/a><\/div><\/div>

Is my donation secure? <\/div>

Yes! All of your personal information collected by Greenpeace Malaysia is strictly confidential, adheres to the Personal Data Protection Act (PDPA 2010), and is used only for donation processing and donor communication purposes, e.g. newsletters, invitations, campaign updates, newsletters, annual reports, etc.<\/p><\/div><\/div>

How do I make a donation?<\/div>

Thank you for considering donating to Greenpeace Malaysia, it means a lot to us as we are the only global environmental charity that accepts no corporate or government donations so we can maintain a much needed independent voice. So we rely totally on individual supporters like you to fund our work.<\/p>Donate Here<\/a><\/div><\/div>

Do I get a donation receipt?<\/div>

Greenpeace Malaysia will send you an official annual receipt in February each year, showing the contribution amount made the previous year.<\/p><\/div><\/div>

How do I make changes to my donation?<\/div>

If you have any changes to your donation, including increasing or decreasing the amount, kindly contact our Supporter Care Representatives at +603 2276 2022 or from Monday to Friday between 9:00 a.m. and 5:00 p.m.

Or write to us at:
support.my@greenpeace.org<\/a>

The office will be closed on National Holidays and Federal Territories Holidays.<\/p><\/div><\/div>

What is your donation cancellation policy?<\/div>

While we appreciate your commitment to supporting Greenpeace Malaysia on an ongoing basis, we also understand when you need a little break to sort things out for yourself.

We are committed to providing exceptional service for our supporters in a timely manner. Hence, we appreciate advance notice to ensure the quality of our communications with you will be maintained at its best!

Greenpeace Malaysia developed a donation cancellation policy as part of our commitment to honouring and respecting the termination of financial contributions towards the organisation.

In the event of a cancellation of an ongoing donation to Greenpeace Malaysia, we appreciate that donors:

\u2013 Submit a cancellation request via email or phone call.
\u2013 Furnish us with adequate information on your donation details
\u2013 Allow 5 working days to process the cancellation request

We are contactable via email at\u00a0support.my@greenpeace.org<\/a>\u00a0or call us at +603 2276 2022. Our Supporter Care Officer is happy to help you with your concerns\/requests.

We encourage you to write to us before your next deduction to avoid any deduction (for the upcoming month) within the 5 working days of processing your request to cancel.

While we are happy to serve you, losing you isn\u2019t our favourite part. If you find the current donation amount a little too high, our Supporter Care team may suggest you settle for a lower amount. Please feel free to let us know if you are comfortable with a specific donation amount that would aid our current and upcoming campaigns.<\/p><\/div><\/div>

What is your donation refund policy?<\/div>

Greenpeace Malaysia developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to us. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness with regard to the management of refunds.

We, however, recognise that it is possible to make an error when making an online donation or for donors who signed up with our face-to-face ambassadors. It can also occur that an error is made by our payment gateway. We expect anyone wishing to donate to consider their decision carefully and check donation amounts during transactions. This includes all donation methods and channels through which donors are being approached.

Under this policy, Greenpeace Malaysia will endeavour to refund donations per the following:

1. If an error is made when making a donation or if the donor changes their mind, we will honour all requests for refunds made in writing within 15 (fifteen) days of the date the donation was made.

2. The written refund request should include the details of the initial transaction including the date, donation amount, donor\u2019s name, IC number, and the nature of the error.

3. All written requests for refunds can be sent by email to\u00a0support.my@greenpeace.org<\/a>\u00a0or mailed to Level 5-3A, Menara Sentral Vista, 150, Jalan Sultan Abdul Samad, Brickfields, Kuala Lumpur, 50470.

4. We will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified. However, after 15 days, Greenpeace Malaysia is not obligated to give refunds, and the decision will be at the organisation\u2019s discretion.

5. Refunds will be returned using the original payment method\u2014for example, if a donation has been made by credit card, Greenpeace Malaysia will credit the refund to that same credit card.

6. If Greenpeace Malaysia or our financial institution(s) makes an error, Greenpeace Malaysia will refund the full amount once notified of the error in writing.<\/p><\/div><\/div><\/section>\n<\/div>\n<\/div>\n\n

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Fundraising<\/h2>\n<\/div>\n\n\n\n
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How does Greenpeace fundraise?<\/div>

Like most Malaysian charities, we raise funds in many different ways, including:

-Face-to-face fundraising.
-Telephone fundraising.
-Direct mail,
-Web and social media.

In these places, and through our fundraising, we share the story of our campaigns, how we are working to defend the natural world \u2013 and how, together with people, we can protect and defend this beautiful planet.<\/p><\/div><\/div>

Why does Greenpeace do face-to-face fundraising?<\/div>

Face-to-face fundraising is one of the most effective and personal ways for Greenpeace Malaysia to build long-term support. By speaking directly with people in public places, our fundraisers can explain our campaigns, answer questions, and invite supporters to make a lasting impact through regular donations.

This method also helps us stay independent. We do not accept money from governments or corporations, so we rely entirely on individual supporters to fund our work. Meeting people in person allows us to connect with new supporters who share our vision for a green and peaceful future.<\/p><\/div><\/div>

Why does Greenpeace do telephone fundraising?<\/div>

Telephone fundraising allows us to connect personally with our existing and potential supporters across the country. It\u2019s an effective way to share updates about our campaigns, answer questions, and invite people to support Greenpeace Malaysiathrough regular donations.

We engage reputable telephone fundraising agencies to conduct calls on our behalf, and through stringent monitoring, we ensure adherence to the highest standards and fundraising regulations.

Should you prefer not to receive telephone calls from Greenpeace Malaysia, opting out is hassle-free. You can do so anytime by contacting our Supporter Care team at\u00a0+603-22762022<\/a>\u00a0(available 5 days a week, from 9 am to 6 pm) or via email at\u00a0support.my@greenpeace.org<\/a>.<\/p><\/div><\/div>

How will I know if a legitimate fundraiser of Greenpeace Malaysia is approaching me?<\/div>

Fundraisers representing Greenpeace Malaysia will be attired in uniforms \u2013 a T-shirt which has the Greenpeace logo on it.\u00a0

They will also carry identification cards displaying their name, photo, and details of the fundraising organisation they\u2019re affiliated with. If there are doubts regarding the legitimacy of a fundraiser, individuals are encouraged to request contacting the fundraising organization directly or reach out to Greenpeace Malaysia\u2019s Supporter Care Team at\u00a0+603<\/a>\u00a02276\u00a02022<\/a>\u00a0(available Monday to Friday from 9am to 6pm.

It\u2019s important to note that our fundraisers will not request or accept cash donations. Instead, they will seek support through recurring card payments or direct debit. Should a fundraiser request cash, individuals are advised to decline and promptly report the incident by calling\u00a0+603 2276 2022<\/a>\u00a0, as this would not be an authentic Greenpeace Malaysia fundraiser.

Our fundraisers are engaged to represent us from 9am to 9pm, Monday through Saturday, and from 10am to 9pm on Sundays. If you encounter fundraisers contacting you outside of these hours, please inform our Supporter Care Team at\u00a0+603-22762022<\/a>. They are available Monday to Friday from 9am to 6pm.<\/p><\/div><\/div>

How do I know if a call is legitimately from Greenpeace Malaysia?<\/div>

Our team will introduce themselves.<\/strong>
Our telemarketing team members will start the call by introducing themselves, stating that they are calling on behalf of Greenpeace, and informing you that the call will be recorded for training and quality purposes.

Our contact numbers are consistent.<\/strong>
We work with calling partners in Malaysia. Our calls may come from the following numbers:

Landline: +60327732835
Whatsapp: +60183770499\u00a0

Our team will not ask for your CSV\/CVV.<\/strong>
Donations made through telefundraising will not require your CSV\/CVV. Donating through our telefundraising channels is safe and secure.<\/p><\/div><\/div>

When I donate via a fundraiser, will my donation go to Greenpeace Malaysia’s account?<\/div>

Yes, your donations will be directly debited into Greenpeace Malaysia\u2019s account. The payments are completely secured. No other transactions will be taken with regard to your account.<\/p><\/div><\/div><\/section>\n<\/div>\n<\/div>\n\n

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Volunteering<\/h2>\n<\/div>\n\n\n\n
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Are there age restrictions for volunteers?<\/div>

Volunteers must be of legal age, 18 years old, or have permission from a parent or guardian. Some volunteer activities may have specific minimum age requirements.<\/p><\/div><\/div>

Does it cost anything to be a volunteer with Greenpeace?<\/div>

No, there\u2019s no cost for volunteering with us. All training programs are free and Greenpeace covers all expenses for volunteers during training and activities, such as travel, food and accommodation.<\/p><\/div><\/div>

Do I need any special skills to volunteer?<\/div>

No special skills are required to volunteer. We welcome individuals from all backgrounds and skill levels. We provide training and support for our volunteers.<\/p><\/div><\/div>

Will I receive training?<\/div>

Yes, all volunteers receive training and orientation. The training covers Greenpeace\u2019s mission, values, and the specific tasks you will be involved in. Ongoing support and additional training are provided as needed.<\/p><\/div><\/div>

What do Greenpeace Malaysia volunteers do?<\/div>

Greenpeace volunteers are involved in many different types of activities: from sharing about our campaigns to creating beautiful \u2018artivism\u2019 installations to protesting in solidarity and even joining creative non-violent direct actions. There are many ways to volunteer; generally or for the specific campaign(s) you are passionate about.<\/p>Apply Today<\/a><\/div><\/div><\/section>\n<\/div>\n<\/div>\n\n

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Media \/ Collaborations<\/h2>\n<\/div>\n\n\n\n
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I\u2019m a journalist. Who can I contact for media inquiries?<\/div>

If you\u2019re a member of the media looking for comments, interviews, or background information on our campaigns, please reach out to our Communications team at info.my@greenpeace.org<\/a><\/strong>. We\u2019ll connect you with the most relevant spokesperson or provide materials to support your story.<\/p><\/div><\/div>

I\u2019m an influencer, artist, or public figure. How can I collaborate with Greenpeace Malaysia?<\/div>

We love working with people who share our passion for protecting the environment and driving positive change. If you\u2019d like to collaborate, whether through creative projects, campaigns, or events, please email info.my@greenpeace.org<\/a><\/strong> with details about yourself, your platform, and your idea. Our team will review your proposal and get in touch if it\u2019s a good fit.<\/p><\/div><\/div>

Can universities or student groups collaborate with Greenpeace Malaysia?<\/div>

Yes! We\u2019re always excited to work with students and universities who want to make a difference for the environment. Whether it\u2019s hosting a talk, setting up a booth, joining campus events, or co-creating a project, we\u2019d love to hear your ideas. Just email us at info.my@greenpeace.org<\/a><\/strong> with your proposal or event details, and our team will get in touch.<\/p><\/div><\/div>

Can I partner with Greenpeace as a company or brand?<\/div>

To protect our independence, Greenpeace does not accept funding or sponsorships from companies, brands, or political organizations.<\/p><\/div><\/div><\/section>\n<\/div>\n<\/div>\n\n\n

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Subscribe for updates<\/h2>\n\n\n\n

Together we are part of a growing, global movement determined to bring about the changes our planet desperately needs.<\/p>\n\n\n\n