Fundraising (FR) Agent

Greenpeace is an independent global campaigning organization, which uses peaceful, creative  confrontation to expose global environmental problems and develop solutions for a green and peaceful future. To maintain its independence, Greenpeace does not accept donations from governments, intergovernmental organizations or corporations, but relies entirely on contributions from individual supporters & private foundations. Our vision is for a greener, just and safer planet, one that can sustain life for generations to come. We cannot build this future alone, but we can build it together. If you are passionate about defending our natural world and creating positive change, then we want to hear from you and join forces. 

Team: Greenpeace Greece (GP GR)
Reports to: FR Coordinator (Retention & TFR)
Collaborates closely with: FR Coordinator (Retention and TFR)
Type of contract: Part time.
Location: Athens, Greece (On-site)

About the role

We are seeking passionate and dedicated Fundraising Agents to join our team of inspiring people to support Greenpeace’s mission for a green and peaceful future. As a Fundraising Agent, you will engage with current and potential supporters primarily through outbound phone calls, and when necessary, through face to face interactions at events or in the field. You will play a key role in expanding our base of individual donors, ensuring data accuracy, and contributing to the overall success of our fundraising efforts.

This is a dynamic, people focused position suited to those who enjoy speaking directly with individuals, have strong communication skills, and are driven by results and purpose.

Key Duties & Responsibilities

Telefundraising – supporter outreach:

• Engage potential donors through outbound telephone calls, following pre-planned scripts aimed at informing supporters about the progress of the campaign
• Clearly communicate Greenpeace’s mission and campaigns to the supporters, having the organisation’s fundraising needs in mind
• Persuade potential donors to become recurring donors
• Follow up with previous donors to encourage renewed support
• Achieve and exceed daily, weekly, and monthly fundraising targets
• Conduct surveys on donor preferences and experience

DDC (Direct dialogue campaigning):

• Conduct face to face fundraising
• Participate in events or street fundraising actions to speak directly with the public when needed.
• Represent Greenpeace in a positive, respectful, and professional manner

Data Entry & Reporting:

• Record donor and call outcomes
• Handle donor inquiries and provide customer service
• Maintain detailed call logs and follow-up schedules
• Perform administrative tasks related to telephone calls (sending welcome kits, follow- up email, updating procedures, updating the CRM)
• Ensure all information is entered in compliance with GDPR and Greenpeace’s data protection

General Duties:

• Participate in staff meetings, meetings with Greenpeace Greece campaigners, Fundraising team and/or Engagement team, as well as evaluation meetings
• Stay informed about GP’s activities through initial training and regularly keep up-to-date with the latest news.
• Contribute to the improvement of scripts, tools, and fundraising approaches.
• Support any related tasks relevant to the role, as directed by the FR Coordinator.
• Provide administrative support and act as Secretariat replacement when necessary.

Selection Criteria

• High School Diploma.
• Fluency in Greek and English both oral and written.
• Prior working experience in an NGO or a call center is an asset.

What you bring:

• Results and quality-oriented mindset
• Critical thinking and problem-solving skills
• Strong teamwork and collaboration skills
• Positivity, dynamism, and conflict-resolution abilities
• Excellent communication, negotiation, and complaint handling skills
• Passion for environmental issues and alignment with Greenpeace’s values

What we offer:

• Be part of a mission-driven organization with a global impact
• Work in a supportive, inclusive, and motivating environment
• Gain valuable skills in communication, fundraising, and advocacy
• Flexible schedule with opportunities for growth within the organization
• Continuous updates and learning on environmental issues
• Full training and ongoing support
• Extra days off
• Group health insurance plan
• Monthly Ticket Restaurant
• Fixed salary ranging from 690€ to 897€ monthly gross salary, depending on prior experience

Equal Opportunity Employer 

Greenpeace Greece is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust.We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, color, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other legally protected characteristic and would like to invite you especially to apply!