The primary responsibility of this role is to lead and manage the Direct Dialogue Campaigner (DDC) team as a primary acquisition source, providing guidance and mentorship to ensure efficient work while fostering a collaborative and productive work environment. The role is also responsible for ensuring that, through our supporters, funds are raised and commitment is secured toward the Greenpeace vision of achieving ecological sustainability.
As Greenpeace adheres to a policy of not soliciting funds from corporations or governments, the organisation depends entirely on the generosity and commitment of individual supporters to finance our environmental campaigns and initiatives.
This approach ensures that our work remains independent, unbiased, and focused solely on the principles and values that drive our mission.
Be part of changing the world!
Guidelines on completing your application form:
- Read the recruitment pack carefully before completing your application form via GPSEA BambooHR. The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
- Write Letter of Motivational, explaining why you are qualified for the position and why you want to work for Greenpeace and complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) are accepted.
- If you have any questions, kindly email [email protected]
Duties and Responsibilities
Purpose | Conceptual ● Leading and managing all direct dialogue supporters acquisition activities for Greenpeace Southeast Asia in Malaysia. ● The recruitment of committed donors for Greenpeace using direct dialogue. ● Work closely with Venue & Territory Coordinator to identify strategic in-door venues and street sites for donor acquisition and plan for team activities according to agreed and approved venue and territory plans. ● Expansion of our direct dialogue program across Malaysia. Ensuring that all resources are used as efficiently as possible and income opportunities are maximised. Applied (Staff Management) ● Lead and manage a growing team of Direct Dialogue staff. ● Provide clear direction, ongoing support and development opportunities for the DDC staff. ● Conduct performance appraisals with line managed staff based on the Fundraising SOP requirements. ● Management, training, coaching and development of staff in the Direct Dialogue programme. ● Ensure an effective promotion path is provided to ensure senior team roles are always filled. ● Ensure the Performance Management System is robust and adhered to. ● Manage and record disciplinary issues of the Direct Dialogue staff that fall outside of the Performance Management System. ● Ensure that the Fundraising SOPs are followed in the recruitment processes. ● Review and update Training Modules as required and ensure the highest standard of training is maintained. ● Maintain and develop staff retention programs and rewards. ● Develop distance management tools for motivation and development of staff. ● Increase the focus on the best performing target groups and conduct performance reviews for underachieving. |
Engagement | Internal ● DDC Performance Analysis and Monitoring. ● Develop and maintain accurate reporting and analysis functions in order to facilitate effective management of the programme. ● Effectively monitor key performance indicators, and use results to drive strategy, seeking to develop areas of performance with greatest potential. ● Work with appropriate members of the Fundraising Team to effectively track conversion to donors and test strategies to improve it. ● Work with appropriate members of the Fundraising to effectively track supporter attrition and test strategies to reduce it. ● Work with appropriate members of the Fundraising team to provide other useful reporting such as individual fundraiser performance, demographic analysis etc. ● Oversee monthly reporting by the team to the Fundraising Director, Deputy Fundraising Director and Fundraising Manager. External ● Establish and continue the fundraising activities with the stakeholders. |
Delivery | Timeliness Administrative, Procedural and Other Duties ● Serve on cross functional project teams as required ensuring a fundraising and marketing perspective is effectively represented. ● Oversee the timely and accurate administration results reporting and payroll. ● Manage the movement of offline forms to ensure income is received as soon as possible. ● Ensure Greenpeace policy and procedures are observed. ● Work with the team to oversee the effective management of all stocks of uniforms, display equipment and stationery for fundraising. ● Ensure that adequate supplies are available at all times. ● Ensure the program remains transparent within the organisation, report Key Performance Indicators at staff meetings. ● Liaise with Database Officer to ensure any bank information is communicated to teams and other matters related to Direct Dialogue operation. ● Facilitate weekly team meetings including updates of campaign and organisational issues. General Duties ● From time to time in order to meet organisational and fundraising priorities you will be required to perform other duties as directed by the Fundraising Director, Deputy Fundraising Director and/or Fundraising Manager. |
| Quality | Strategic Planning, Development & Support ● Lead the MY direct dialogue strategic planning process. ● Increase the focus on the best and low performing target groups. ● Adjust and refine strategies to ensure Key Performance Indicators are met. ● Remain up to date on direct dialogue fundraising strategies worldwide and translate possibilities to Malaysia. ● Provide the vision and leadership required to maximise the potential of the Direct supporter recruitment programme. ● Drive the Direct Dialogue programme by looking for opportunities to improve through refinement of current procedures, strategic planning and implementation of new initiatives. ● Develop and implement strategies to make Direct Dialogue staff feel an integrated part of Greenpeace. ● Take an active role in the wider fundraising strategy, planning and implementation. ● Develop relationships and cooperation with suppliers and agencies as necessary. |
Requirements
| Education | ● University graduate of Bachelor’s Degree or Diploma in Marketing / Business Administration / Management Information System / Communication or related fields. |
| Organisational Competencies | ● Professionalism: Knowledge and/or experience in managing conduct and emotions in a way that represents the values and realises the objectives of the organisation. ● Teamwork & Communication: Knowledge and/or experience in working with others and presenting information, ideas, and positions in a clear manner that can easily be understood across diverse and multicultural audiences. ● Leadership: Knowledge and/or experience in guiding and directing the efforts of others by presenting a clear vision, delegating responsibilities, and providing constant support and feedback. ● Innovation & Change: Knowledge and/or experience in reflecting creative and imaginative thinking, an openness to new ideas, and an ability to take calculated risks in order to meet organisational objectives ● Strategic Thinking & Global Mindset: Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to and awareness of diversity across cultures. |
| Work Experience | ● At least 2 years of experience in fundraising or direct sales teams. ● At least 2 years in leading and managing sales teams. ● Experience in managing large budgets/meeting income targets. ● Experience of field marketing or face to face sales or fundraising would be an advantage. ● Experience in working with people of different cultures. ● Experience in budget forecasting and preparing annual budgets. ● Experience in a charity or Non-for-Profit environment would be an advantage. |
| Functional Skills | ● Knowledge and/or experience in project and budget management tools and methodologies. ● Knowledge and/or experience in managing project budgets. ● Knowledge and/or experience in forecasting. ● Knowledge and/or experience in Microsoft Office. ● Knowledge and/or experience in the CRM system. ● Strong skills in written and spoken English and Bahasa Malaysia is required. |
| Specific Work Environment | ● Sensitive to the socio-economic cultural environment of Southeast Asia. ● This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and frontline work environments. |
Guidelines on completing your application form:
- Read the recruitment pack carefully before completing your application form via GPSEA BambooHR. The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
- Write Letter of Motivational, explaining why you are qualified for the position and why you want to work for Greenpeace and complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) are accepted.
- If you have any questions, kindly email [email protected]