The Donor Service and Tele-Marketing Senior Coordinator (1 Year Fixed Term Contract) is vital in strengthening donor relationships and maximizing financial contributions. This role combines the effective planning and execution of telemarketing programs with exceptional supporter care programs, ensuring that income, supporter growth, retention, and expenditure targets are achieved.
The Coordinator will lead a team to deliver efficient telemarketing and supporter care operations while enhancing donor loyalty and lifetime value. You will work closely with the Supporter Relations and Database teams.
Duties and Responsibilities:
- Support development of donor retention and upgrade strategy for Greenpeace Thailand.
- Responsible for delivering high-quality supporter care services to retain and enhance relationships with existing Greenpeace donors.
- Drive growth in donor contributions by reactivating, upgrading, and retaining existing donors through effective telemarketing strategies.
- Support Greenpeace’s fundraising goals by meeting annual budgets and KPIs (Key Performance Indicators) through strategic planning and implementation.
Requirements:
- Bachelor’s degree or higher, Marketing or related field.
- 5 years relevant sales/direct marketing operations and project management experience
- Able to work under pressure, self-motivated, outgoing and result driven personality
- Proficiency in databases, computer system and Microsoft Office
- Excellent analytical skills and data analysis skills
- Experience with operations, process and procedure development
- Strong process optimization and workflow management skills
Deadline for Applications: March 4, 2025
Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application Form and email to: [email protected]