Tele-Fundraising Coordinator is a vital acquisition and retention tool and covers programs from upgrade to reactivation, conversion and canvassing. Your key responsibility is to maximize income from our donors and strengthen our portfolio of acquisition channels in Thailand.
Key Duties
- Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
- Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
- Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
- Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
- Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand’s supporters.
- Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
- Participate in campaign team meetings to stay informed and updated on campaign details.
- Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
- Manage, develop, and monitor Greenpeace’s associations with current suppliers, ensuring they deliver quality services and value for the organization’s resources.
- Work in coordination with the Finance team to reconcile invoices.
- Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
Skills and Experienced Requirements :
- 3 years relevant sales/direct marketing operations, preferably tele sales, and project management experience
- Able to work under pressure, self-motivated, outgoing and result driven personality
- Proficiency in databases, computer system and Microsoft Office
- Excellent analytical skills and data analysis skills
- Experience with operations, process and procedure development
- Strong process optimization and workflow management skills
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Deadline of Application : 20 March 2024
Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application Form and email to: [email protected]
Hazibition : นิทรรศการใต้ฝุ่น เปิดต้นตอปัญหาฝุ่นควัน